Personal Data Policy
1. What information do we collect?
1.1 To open an account, you give us your date of birth, full name, home address, email address and phone number.
1.2 For identity checks, we collect copies of your ID and proof of address, and sometimes details about where your money comes from.
1.3 When you play and pay, we record your deposits, withdrawals, bets, bonuses and game history.
1.4 When you visit the site, we collect your IP address, your location, and the kind of device and browser you use.
1.5 When you write to us, we keep your messages and our replies.
2. Who do we share it with?
2.1 Payment companies that process your deposits and withdrawals, for example Interac, Skrill and Payz.
2.2 Verification services that check your identity, your age and where you play from.
2.3 Service providers that support our casino operations, for example game studios, hosting, email and fraud prevention companies.
2.4 Authorities, when Canadian law requires it.
2.5 We never sell your personal data. Partners get only what they need for their task.
3. Why do we use it?
3.1 We use your data to:
- set up your account so you can play
- handle payments in Canadian dollars
- confirm your age, identity and location
- meet Canadian rules on money laundering
- offer limits, breaks and other tools from our Play Responsibly page
- answer your emails and solve problems
- send offers, if you have said yes to them
- improve our site and games
4. How do we keep it safe?
4.1 We use encryption to protect your data as it travels between your device and our servers.
4.2 Only staff who need your data for their work can see it.
4.3 We check our security steps regularly and fix weak spots quickly.
4.4 You play a part too. Choose a password that is hard to guess and keep it to yourself.
5. Does my data leave Canada?
5.1 Some of our partners keep or process data abroad.
5.2 When we send data abroad, we use contracts and safeguards so it gets the same care it would get here.
6. How long do we keep it?
6.1 We keep your data for the entire time your account stays open.
6.2 After you close your account, we keep some records for as long as Canadian law requires, for example for money laundering checks.
6.3 When we no longer need it, it is deleted or made anonymous.
7. Can I choose what marketing I get?
7.1 Yes. We send offers by email or text only if you have opted in.
7.2 To change your choices, visit your account settings, tap unsubscribe in any promotional email from us, or email mail@richmondcasino.app.
7.3 Anyone who is self-excluded or taking a break gets no marketing from us.
7.4 Account and security messages are not marketing, so you will still get those.
8. What about young people?
8.1 Richmond Casino is for players 19 and older.
8.2 If we find out that someone under 19 holds an account, we shut it down and erase the linked data, except where the law requires us to retain it. See our Protecting Minors page for more details.
9. What lets us use your data?
9.1 We use your data when:
- you have given consent, such as for marketing
- we need it to deliver the service you registered for
- Canadian law requires it, such as identity and money laundering checks
- we have a fair business reason, such as preventing fraud, and it does not override your privacy
10. What rights do I have over my data?
10.1 Canadian privacy law gives you the right to ask us to:
- Show you any personal data we keep on file about you.
- Correct any details we hold that are incorrect or outdated.
- Delete your data, except where we are legally bound to keep it.
- Stop using it for certain purposes, such as marketing.
10.2 Send your request to mail@richmondcasino.app. To protect your data, we'll confirm your identity first.
11. Can this policy change?
11.1 Yes. If we change how we handle data, we publish the revised version here along with an updated date.
11.2 When a change is significant, we tell you by email or show a message at your next sign-in.
12. What about cookies?
12.1 Cookies help us operate the site and understand how people use it. Our Cookie Notice describes every type and explains how to disable them.
13. Who do I contact?
13.1 For privacy questions, email mail@richmondcasino.app.
13.2 For general help and for complaints, email us at mail@richmondcasino.app.